Privacy Policy
1. Introduction & Scope
Pristine Air Heating And Cooling LLC ("we," "us," or "our") respects your privacy. This policy describes how we collect and use your information when you visit our website or use our services. By using our site, you agree to the practices described here.
2. Information We Collect (And Who Really Holds It)
We collect information only to provide HVAC services and process payments. To minimize risk to your data, we do not store your sensitive personal information on our own local servers. Instead, we use secure, industry-leading third-party providers:
Service & Booking Data: When you fill out a form or book a call, your name, address, and service details are collected and stored by Housecall Pro.
Communications: Our phone and messaging systems are powered by Nextiva, which may log your phone number and call metadata.
Financing Data: If you apply for financing, your information is sent directly to Wisetack or Klarna. We do not see or store your social security number or full credit profile.
3. How We Use Your Information
- To schedule and perform HVAC maintenance, repairs, and installs.
- To communicate with you regarding your appointments via phone, text, or email.
- To process payments or facilitate financing applications.
- To comply with New York state record-keeping requirements for licensed contractors.
4. Security & The New York SHIELD Act
We comply with the New York SHIELD Act by ensuring our third-party partners (Housecall Pro, Nextiva, etc.) maintain "reasonable administrative, technical, and physical safeguards."
No Local Storage: We do not keep credit card numbers or sensitive IDs on our business premises.
Data Breach: In the unlikely event of a data breach involving your "private information" through our service providers, we will notify you in accordance with New York state law.
5. Your Rights & Choices
Under New York law, you have the right to:
Review & Correct: Request to see what contact information we have for you in our Housecall Pro database.
Opt-Out: You may opt-out of marketing texts or emails at any time by replying "STOP" or clicking "Unsubscribe."
Deletion: Request that we delete your data, subject to our legal requirement to maintain records of work performed and warranties issued.
6. Effective Date & Updates
This policy was last updated on March 17, 2026. We review and update this policy at least annually to remain compliant with New York regulations.